Duruter Trade Ltd (hereinafter referred to as “Zaliver”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. By accessing or using our website and services, you agree to the terms of this policy.

Information We Collect

We collect the following types of information to provide you with our products and services:

• • Personal Information: When you create an account or make a purchase, we collect the following personal details:

    • Full name
    • Mailing address
    • Shipping address
    • Phone number
    • Email address
    • Payment information (credit/debit card details)
    • Password (for account creation)

  • Non-Personal Information: We also collect non-identifiable data to improve your experience, such as:

    • IP address
    • Browser type and version
    • Operating system
    • Device information
    • Pages visited and activities on the website
    • Referring website URL
  • Marketing data (e.g., if you engage with our advertisements)

How We Use Your Information

We use your personal information for the following purposes:

• • Order Fulfillment: To process your orders, deliver products, and handle returns or exchanges.
  • Customer Support: To provide customer service, respond to inquiries, and resolve any issues related to your orders or account.
  • Improvement of Services: To enhance the user experience on our website, including analyzing website traffic, preferences, and engagement to improve functionality.
  • Marketing: To send you promotional emails, newsletters, or other offers related to our products and services that may be of interest to you.
  • Compliance with Legal Obligations: To comply with relevant laws, regulations, or legal processes, including fraud prevention and compliance with e-commerce regulations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• • Contractual Necessity: Processing your personal information is necessary for the performance of a contract with you (e.g., processing your orders, fulfilling customer service).
  • Consent: If we request your consent to process specific personal information (e.g., for marketing communications), you can withdraw your consent at any time by contacting us.
  • Legitimate Interests: In certain cases, we process personal data based on legitimate business interests, such as improving website functionality or preventing fraud.
  • Compliance with Legal Obligations: We may process personal data as required by law or in response to lawful requests by public authorities.

How We Protect Your Information

Zaliver uses various security measures to protect your personal information:

• • SSL Encryption: All sensitive data, such as payment information, is encrypted during transmission using Secure Sockets Layer (SSL) encryption technology.
  • Access Control: Access to your personal data is restricted to authorized personnel who need the information to perform specific tasks.
  • Data Storage: We store personal information in secure systems with strict access control measures in place.

Despite these measures, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

Zaliver will never sell your personal information to third parties. However, we may share your information under the following circumstances:

• • Service Providers: We may share your data with trusted third-party service providers who assist us with order fulfillment, payment processing, marketing, website analytics, and customer support. These providers are obligated to use your personal information only for the purposes specified by us.
  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, or safety, or that of others, including in the event of a merger, acquisition, or sale of assets.
  • Business Transfers: In the event of a business transaction (such as a merger, acquisition, or sale of assets), your personal data may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies, pixel tags, and other tracking technologies to enhance your experience on our website. These technologies help us collect information about your activities on our website, such as pages visited and actions taken, to:

• • Personalize your user experience.
  • Analyze website performance and optimize our services.
  • Serve targeted advertising and marketing communications.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

Your Rights Over Your Personal Information

You have the following rights concerning your personal information:

• • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Portability: You can request a copy of your personal data in a structured, commonly used format for transfer to another service provider.
  • Objection: You can object to the processing of your personal data based on legitimate interests or for marketing purposes.

To exercise these rights, please contact us at [email protected].

Fraudulent Emails (Phishing)

“Phishing” is a fraudulent attempt to obtain sensitive information, such as passwords or payment details, by impersonating Zaliver. We will never ask you for personal information via email. If you receive any unsolicited email requesting your personal information, do not respond or provide any details. Please contact us immediately if you suspect phishing activity.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. Please note that we are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children’s Privacy

Zaliver does not knowingly collect personal information from children under the age of 18. If we learn that we have collected information from a child under the age of 18 without proper parental consent, we will take steps to delete that data.

Changes to This Privacy Policy

Zaliver reserves the right to update or change this Privacy Policy at any time. If we make significant changes, we will post an updated version on this page, and the “Effective Date” will be updated accordingly. We encourage you to periodically review this policy to stay informed of how we are protecting your personal data.

If you disagree with any changes, you may contact us to request removal of your account and personal data. If any changes affect how your personal data is processed, we will notify you as required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:

Duruter Trade Ltd (Zaliver)
Email: [email protected]
Phone: 437-433-1880
Address: 2351 Kennedy Rd Unit123, Scarborough, ON, M1T 3G9