At Duruter Trade Ltd, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes situations arise that may require a return, and therefore, we have developed this refund policy to ensure your rights are fully protected.

No-Reason Returns

In accordance with Canadian e-commerce regulations, you may request a refund without providing any reason within 14 calendar days of receiving your product. We will process the full refund within 7 business days of receiving the returned item.

The refund will be issued to the original payment method or account used. If you paid in cash, we will refund you via bank transfer or by mailing a check.

Exceptions

The following items are not eligible for no-reason returns:

• Used or Damaged Products
  If the product has been used or shows visible damage, it is not eligible for a return. This includes, but is not limited to: – Damage to the product’s appearance, functionality, or performance – Removal or loss of product labels, tags, or packaging – Missing product accessories or components

• Torn or Removed Packaging/Labels
  If the product’s packaging or labels have been torn or removed, it will not qualify for a no-reason return as we will not be able to verify its original condition.

• Custom or Personalized Items
  Custom or personalized products that are made according to the customer’s specifications cannot be resold and are not eligible for return under the no-reason return policy.

• Perishable or Special Products
  For perishable items, cosmetics, or other products that require special handling, we cannot accept returns to maintain product quality and hygiene safety.

Return Procedure

To return a product, please follow these steps:

• Request a Return
  – Log in to your account or contact our customer service team within 14 calendar days of receiving the product to submit a return request. Please provide the order number, product information, and the reason for the return.

• Return Instructions
  – We will provide you with the return address and relevant instructions. Please ship the product back to the specified address in its original, undamaged condition and keep proof of shipment.

• Refund Processing
  – After we receive the returned product, we will process the refund within 7 business days. If the product does not meet the conditions for a no-reason return, we will notify you promptly and provide alternative solutions.

Additional Information

• The refund will be returned to the original payment method or account you used. If you paid in cash, we will refund you via bank transfer or by mailing a check.
• Please ensure that the returned product is in its original, undamaged condition, including all accessories and packaging. We reserve the right to refuse returns of used or damaged products.
• Certain special products, such as custom items or perishable goods, are excluded from the no-reason return policy. We will indicate this clearly in the product details or order confirmation.
• If you have any questions or concerns about the return policy, please contact our customer service team. We are committed to providing you with a satisfactory solution.

Contact Information:

Company Name: Duruter Trade Ltd
Email: [email protected]
Phone: 437-433-1880
Address: 2351 Kennedy Rd Unit123, Scarborough, ON, M1T 3G9